Rules & Terms and Conditions

Effective as of 01 April 2026

1. Definitions

Operator (Administrator) – NovumLab Limited, a body corporate registered under the laws of Hong Kong, having its registered office at Room A, 19/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong. Company No.: 79979985. Business Registration Certificate No.: 79979985-000-03-26-3. E-mail address: support@novumlab.eu, phone: +4925729009088.

User – an entity using the Website, for whose benefit, in accordance with the Regulations and legal provisions, electronic services may be provided, or with whom an agreement for the provision of electronic services may be concluded, as well as an entity for whom an Account has been created.

Consumer – a User who is an adult natural person ordering Services or purchasing a product on the Website.

Entrepreneur-Consumer – a natural person conducting business activity who makes a purchase related to their business, but not having a professional character, and who is entitled to consumer rights.

Website / Service – the website operated by the Operator together with its functionalities, within which Users may order Services or purchase products by filling out an order form and completing the checkout process.

Account – access to the functionalities of the Website granted to the User after the registration process, requiring the User to provide a unique name (login) and password. Receipt of confirmation from the Operator on the creation of an Account is tantamount to the conclusion of an agreement for the provision of services by electronic means, under the terms of these Regulations. As part of the Account, the User is provided with space on the server where he/she enters and manages his/her Personal Data.

Customer Panel – an ICT system made available to the User after the creation of the Account, enabling after logging in using the assigned login and password for the Services, as well as within which the User may manage his/her Personal Data, order Services and purchase products, as well as use other functionalities available on the Website.

Order – a correctly and completely filled-out order form for the purchase of a product or service submitted by the Customer through the Website, ending with the placement of the order with obligation to pay.

Carrier (Courier) – an entrepreneur who, in the course of his business, provides transportation services, to whom an order can be placed for the collection, movement and delivery of a shipment. As part of the Service, orders may be fulfilled through the following Carriers:

• DHL Express – www.dhl.com
• DPD – www.dpd.com
• FedEx – www.fedex.com
• UPS – www.ups.com
• Royal Mail – www.royalmail.com
• GLS – gls-group.eu

Shipment – a shipment registered with the Service, properly packaged item or items, bearing a shipping label with the Recipient's designation and address for collection by the Carrier and delivery to the Recipient.

Carrier's Regulations – the Carrier's regulations shall apply to the performance of services ordered through the Service. Current regulations specifying the terms and conditions of service are available on the Carrier's websites listed above.

Recipient – a natural person, legal entity or organizational unit to which a Parcel is addressed in connection with the ordering of the Service by the Customer.

Personal Data – information collected as part of the registration form and ordering process, concerning an identified or identifiable natural person, processed by the Operator in order to properly provide the Services and for other purposes specified in these Regulations.

Payment Gateway – a secure online payment platform operated by a payment service provider with a separate set of terms and conditions available on the Website.

GDPR – Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

2. Preliminary Provisions

These Terms and Conditions establish the rules for the provision of services by electronic means by NovumLab Limited, a body corporate registered under the laws of Hong Kong, having its registered office at Room A, 19/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong, Company No.: 79979985, e-mail address: support@novumlab.eu.

NovumLab Limited, with the help of the Service, within the scope of its business, provides services related to the sale and fulfillment of products through the Website, enabling Users to place orders electronically, to have products delivered by the Carrier, as well as to make payments for the Service, to track the performance of the Service, and to access information placed within the Service.

The Website may be used by individuals, legal entities or organizational units without legal personality, which are granted legal capacity by applicable law.

Logging into the User's account on the Website or ordering a service or product requires the User to read and accept the provisions of these Regulations. By accepting these Regulations, the User agrees to all the provisions contained therein and undertakes to abide by them.

The Operator shall provide the Services to the extent and on the terms and conditions set forth in these Terms and Conditions.

The User accepts the transfer of personal data, including to the Carrier, for the purpose of the delivery service.

The User agrees that the Operator, as Personal Data Administrator, may process his/her Personal Data provided in the process of registering an Account on the Website and in the process of using the Website. Provision of Personal Data is voluntary; however, lack of consent for its processing may prevent the provision of electronic services and placing of orders by the User on the Website.

The Administrator processes the User's Personal Data to the extent necessary to establish, shape the content, change or terminate the legal relationship and for the proper implementation of Services provided electronically, to make settlements with the User, to market the Operator's own services with additional consent, as well as for other legally permissible and justified purposes.

The User declares that the personal data provided by him/her is true. The Administrator has the right to condition the provision of Services on the User's prior confirmation of the accuracy of the Personal Data. In case of doubts, the Administrator may refuse to provide the services, may also block the Account until the doubts are clarified, and may also delete the Account.

Carrier's Regulations are an integral part of the legal regulation of the Service applicable to the Customer.

3. Registration, Access and Maintenance of the Account

Registration to the Website and creation of an Account is free of charge.

In order to fully use the services of the Website, the User may create an Account. For this purpose, the User must complete the registration form available on the Website, including determining a unique name (login) and password, and accepting the Terms and Conditions.

The creation of an Account will be confirmed by the Operator. Receipt of the confirmation is tantamount to the conclusion of the agreement for the provision of services by electronic means, under the terms and conditions specified in the Regulations.

The Operator may make the creation of an Account or the availability of selected functionality dependent on the verification of the data provided when creating an Account.

The Operator may refuse to create an Account in the event that the data provided during the registration process indicates that it is false information.

The User is obliged to promptly update his/her data provided in connection with the creation of an Account and the use of the Customer Panel.

Every login to the Customer Panel implies acceptance of the Terms and Conditions, Carrier's Terms and Conditions and the Price List.

The User agrees to keep the unique login and password assigned at registration confidential and not to share it with third parties. In case of suspicion that knowledge of the content of the login and password may have been acquired by a third party, the User is obliged to change the password and notify the Operator immediately.

Service or confirmation of the conclusion of the purchase ordered after logging in with the unique login and password to the Customer Panel is considered ordered by the User.

Registration of the User may be made when placing an order on the Website.

The User may not evade any liability to the Operator, including payment for the ordered Service.

All documents necessary for the correct implementation of the Service are generated and made available to the User in electronic form through the Customer Panel.

The User may cancel the maintenance of the Account at any time. The resignation is equivalent to termination of the contract for provision of services by electronic means.

Ordering most services or products on the Website may also be available to Users without registering; however, ordering requires the User to read and accept the provisions of the Regulations and the terms and conditions of service of the Carrier selected by the User. By accepting the regulations and terms of service of the Carrier, the User agrees to all their provisions and undertakes to comply with them, which is equivalent to concluding an agreement for the provision of services by electronic means.

The Customer undertakes to comply with the provisions of these Regulations. In case of violation of the provisions of the Terms of Service, the Operator has the right to temporarily block the User's Account or suspend the ability to use the functionality of the Service.

4. Ordering the Service or Purchase of a Product and its Execution

Orders are accepted by the Website 24 hours a day, 7 days a week. The Customer's orders are fulfilled on the dates indicated by the respective Carrier, in accordance with their regulations. The information presented on the Website regarding the date of shipment is an approximate date, not a guaranteed date.

When the User presses the "Order" or "Buy" button, an Order is placed for the product selected by the User.

Submission of an Order by the User is tantamount to acceptance by the User of the provisions of these Regulations and the regulations of the Carrier performing the shipping service.

In order to purchase a product, the User fills out the order form via the Website or after logging in, providing the required data, indicates the delivery method and approves the order.

The Customer undertakes to complete the order form honestly and in accordance with the facts.

The Customer agrees to pay the Operator the entire amount for the ordered product in accordance with the Price List in effect at the time of the Order, plus any additional shipping costs.

The Customer shall be responsible for providing incorrect order information, including incorrect delivery addresses.

All documents necessary for the proper execution of the order are generated and made available to the Customer in electronic form, as well as via email.

The Carrier (courier) may contact by phone, text message or e-mail with the Customer and the Recipient, at the phone numbers or e-mail provided, in order to facilitate the delivery of the Parcel (execution of the Order) and fulfill the contract.

In the event of loss or damage to the Parcel to be delivered, the Recipient is obliged to immediately prepare a damage report in the presence of a representative of the Carrier (the report should be legibly signed by a representative of the Carrier delivering the Parcel and by the Recipient).

The User, via the Website, after entering the tracking number of the Parcel, has the ability to track the current status of the Parcel.

Realization through the Service will be fulfilled within the timeframe and under the terms and conditions specified in the regulations or general terms and conditions of service applicable to the Carrier selected by the Recipient.

The Operator shall exercise the utmost care to ensure the efficient operation of the Website and the performance of the Services ordered. However, the acceptance of an order does not mean its absolute execution. If it is not possible to execute a given order due to unavailability of products or unsupported locations by the selected Carrier, the Operator, after informing the User, has the right to cancel the Order. In such a case, the User will receive a full refund for the service that could not be provided.

Users have the option to cancel Orders for which the shipment has not yet been dispatched, by sending a notice to support@novumlab.eu. If the Order is canceled before shipment, the fee is not charged. If the Order has already been prepaid, the amount of payment shall be returned to the User.

The User, who is a Consumer, at the latest at the beginning of placing the Order, will receive through the Service clear and legible information about the limitations on the performance of the ordered Service or product and accepted methods of payment.

To the User, who is a Consumer, the Operator will provide information immediately prior to placing an order about:

• the main features of the product or service including the subject matter and the method of communication with the consumer;
• the Operator's identification data, in particular the company name, registration authority, and the number under which it was registered;
• the business address, e-mail address and telephone numbers at which the consumer can contact the Operator;
• the address at which the consumer can file complaints, if different from the address indicated above;
• the total price or remuneration for the performance including taxes, as well as charges for transportation, delivery, postal services and other costs;
• the method and date of payment;
• the method and date of performance by the Operator and the Operator's complaint handling procedure;
• why and when the right of withdrawal from the contract is exercised, as well as the model form for withdrawal from the contract;
• the cost of returning the items in the event of withdrawal from the contract, which shall be borne by the consumer;
• the Consumer's obligation to pay reasonable costs if the Consumer withdraws after requesting commencement of the Service before the expiration of the withdrawal period;
• the lack of the right to withdraw from the contract or the circumstances under which the Consumer loses the right to withdraw;
• the duration of the contract or the manner and grounds for termination;
• the possibility of using out-of-court procedures for handling complaints and pursuing claims, and the rules of access to these procedures.

After placing an order, the Operator will provide the Consumer with a confirmation of the conclusion of the agreement for the performance of the ordered Service or purchase of the product on a durable medium in the format of a PDF file sent by e-mail, to which the Consumer agrees.

Technical steps required to place an order:

1. Selection of the product and adding it to the shopping cart.
2. Selection of a payment method and a delivery method.
3. Completion of the order form with the customer's details.
4. Acceptance of the Terms & Conditions and the Privacy Policy.
5. Clicking the "Order with obligation to pay" button.
6. Receipt of an e-mail confirming acceptance of the order.

5. Payment and Billing

For any products or Services ordered, the Operator will charge fees in accordance with the Price List in effect at the time the order is placed.

All prices presented on the website are final prices and include all applicable taxes (where applicable). Additional delivery and shipping costs are stated separately and displayed transparently before the order is completed.

The Operator reserves the right to change prices without giving any reason, to introduce new and remove old products, to conduct and cancel promotional actions.

The User is obliged to timely pay all fees related to the order of products charged in accordance with the Price List and Regulations, including additional fees.

The Customer agrees to receive invoices in electronic form.

Payment for products is made "in advance" through a secure online Payment Gateway operated by the indicated payment service provider, along with their separate regulations.

Available Payment Methods:

• Visa
• Visa Electron
• Mastercard
• MasterCard Electronic
• Maestro
• Bank Transfer

Payment for products may also be made on the basis of a separate agreement between the Operator and the User.

All refunds of paid funds take place on the basis of an adjustment to the issued sales document and are made using the same payment channel used by the User, unless the parties agree otherwise.

6. Liability

The Operator shall be liable, unless otherwise provided by mandatory provisions of law, only for the normal consequences of the act or omission from which the damage resulted.

The Operator is not responsible for the improper performance of the delivery service by the Carrier, unless it is a result of the non-performance or improper performance of the Service by the Operator.

The Operator shall not be liable for, among other things:

• non-performance or improper performance of the delivery Service by the Carrier, unless it is a result of the Operator's non-performance or improper performance;
• unlawful use of the Service by Users and third parties;
• any malfunctioning of the Service or loss of data, interruption of connection or non-receipt of information for reasons not attributable to the Operator;
• interruptions in the operation of the Service due to the need for maintenance or repair of the system and other circumstances beyond the Operator's control;
• for delays in the transfer of funds by the payment operator, and thus for the delay in the performance of the Service;
• for loss, damage or delay in the carriage of the shipment, if they arose from causes occurring on the part of the Customer or the Recipient, not caused by the fault of the Operator, from the characteristics of the goods, or due to force majeure.

The Operator shall also not be liable for the actions and consequences of the User's actions taken in connection with the ordering of the service, in particular:

• the User's provision of incorrect or false data, including data related to the shipment;
• violation of the Carrier's Regulations by the User;
• the User's violation of these Terms and Conditions.

7. Personal Data and Privacy Policy

In connection with the operation of the Website, we hereby inform you about the protection and use of Personal Data in accordance with the requirements of Article 13 of the GDPR. Each customer has the right to file a complaint related to the processing of their personal data with the relevant supervisory authority.

We collect such personal data as:

• name;
• residential address, mailing address, delivery address;
• phone number;
• e-mail address;
• Tax Identification Number (for orders placed by Entrepreneur-Consumers);
• bank account number (for refunds);
• transaction data – payments made to and from the account;
• contract data – concluded agreements, including Orders;
• communication data – communications conducted.

Personal data is collected when you use our Service, such as during:

• Using the functionality of the Website;
• Registering for the Service when creating an Account;
• Verification and identification (e.g. when logging in);
• Conclusion of agreements for the provision of Services;
• Execution of agreements concluded with the use of the Service;
• Execution of legal obligations;
• For the Operator's promotional and commercial activities (only after receiving additional consent).

The reason for collecting Personal Information is to enable the provision of services, including but not limited to:

• to use the functionality of the Website (including logging in);
• to conclude and perform agreements for the provision of Services;
• to send information about changes to the terms and conditions;
• to handle receivables and claims related to concluded agreements;
• to enable communication between the Carrier and the Recipient;
• to conduct correspondence for the performance of the Services;
• to provide accounting documentation, including the issuance of invoices;
• to document concluded contracts;
• for statistical research and archival purposes;
• to implement other obligations under generally applicable laws;
• only in case of additional consent – sending commercial information by e-mail, informing about promotions.

The legal basis for processing Personal Data is:

• performance of the contract for the provision of services (Art. 6(1)(b) GDPR);
• fulfillment of a legal obligation of the administrator (Art. 6(1)(c) GDPR);
• to assert or secure claims (Art. 6(1)(f) GDPR – legitimate interest);
• only with additional consent: marketing of own products or services (Art. 6(1)(a) GDPR).

Recipients of Personal Data include:

• Carriers (Couriers) selected by the Users, such as DHL, DPD, UPS, FedEx, Royal Mail, GLS (as well as their subcontractors);
• banks and payment system operators, providing payment processing and refunds;
• entities providing accounting services;
• entities providing claims and legal services;
• entities providing or intermediating ICT services, including hosting providers;
• persons, authorities and institutions authorized to access personal data under applicable laws.

Personal Data will be stored:

• for the period of performance of the concluded Agreement – until its completion, and thereafter for the period required by generally applicable law;
• in connection with the fulfillment of legal obligations – until such obligations are fulfilled;
• in connection with the performance of all obligations under the Agreement – until the expiration of the period of limitation of claims;
• in the case of consent to inform about promotions and offers – until the withdrawal of consent.

The User always has the right to:

• request access to his/her personal data, rectification, deletion and restriction of processing, as well as portability of his/her personal data;
• withdraw consent at any time (withdrawal does not affect the lawfulness of processing carried out before its withdrawal);
• object to the processing of personal data at any time;
• lodge a complaint with a supervisory authority;
• withdraw consent to receive commercial information at any time.

Providing personal data is voluntary; however, failure to provide personal data may prevent you from using the functionality of the Website.

We collect data on user behaviors using analytical tools such as Google Analytics 4 and Microsoft Clarity to improve user experiences on our site. We do not use profiling to make decisions in an automated manner.

If you become aware of a data breach or identify any situation that constitutes a data security breach, please notify us immediately at support@novumlab.eu.

8. Processing of Other Data – Cookies

When a User visits the Website, data regarding the User's visit is automatically collected, including in particular:

• IP address;
• domain name;
• browser type;
• operating system type;
• type of device from which connection is made;
• time of connection to the Service.

The Website uses cookies stored in the memory of your web browser. In most cases, this is necessary for the proper operation of the pages. Cookies are also used by tools that analyze website traffic.

The Website uses the following types of cookies:

• Statistical cookies – enabling the collection of information about the use of the Website;
• Advertising cookies – enabling the provision of content offers better tailored to your interests;
• Security cookies – used to detect abuse of authentication on the website;
• Functional cookies – allowing "remembering" the user's selected settings and personalizing the user's interface (e.g. language, region, font size, website design).

Examples of cookie usage on our Website:

• Increase security and maintain user sessions;
• Reporting traffic sources;
• Researching the effectiveness of promotional activities;
• Google Ads – to better match ads to users' preferences using tools such as Google Ads. The user can opt out of Google cookies at any time in the advertising settings (www.google.com/settings/ads);
• Analysis using Google Analytics – to better understand user behavior, using anonymized data to report traffic sources and study the effectiveness of promotional activities.

Most web browsers accept the storage of cookies by default. The User has the ability to determine the conditions of use of these files through the settings of his/her own browser, and can also delete cookies stored in the browser at any time. To disable cookies and receive detailed information, please refer to the help section of your browser:

• Chrome: support.google.com/chrome/answer/95647
• Firefox: support.mozilla.org/en-US/kb/cookies
• Safari: support.apple.com/en/HT201265
• Microsoft Edge: support.microsoft.com/en-us/help/10607

9. Security and Risks

The Operator ensures the security of personal data through appropriate technical and organizational measures, designed to prevent unlawful processing of data and their accidental loss, destruction and damage. Communication is encrypted using SSL (Secure Socket Layer).

The SSL protocol encrypts data before it is sent from the User's browser and decrypts it after it reaches the server safely. The information sent from the server to the User is also encrypted.

The Operator informs that even where measures have been taken to secure the data transmitted by the Customer over the Internet, specific risks are associated with the use of the service provided electronically, such as: the possibility of receiving spam; the presence and operation of malware (computer viruses, worms, spyware); possibility of being exposed to cracking or phishing; and other unwanted or "malicious" software.

For the sake of security, the User should:

• establish a strong password containing upper and lower case letters, numbers, and special characters;
• log out of the Customer Account after the end of the session;
• keep login and password confidential and not disclose them to others;
• use the Service only through trusted computers with updated antivirus software and operating systems;
• avoid storing login data on foreign computers;
• avoid using the Service over an open network or a network of an unknown provider.

10. Complaints

In the event of non-compliance of goods with the contract, the Consumer and the Entrepreneur-Consumer have the right to submit a complaint within 14 days of receiving the goods.

Complaints can be submitted electronically via email at support@novumlab.eu or by post to the Operator's registered office.

The complaint submission should include: contact details, order number, description of the defect, and expectations regarding the complaint resolution method.

Complaints will be processed within 14 days from the date of receipt. If the complaint is accepted, the Operator will refund the return shipping costs of the goods.

The Entrepreneur-Consumer has the same complaint rights as the Consumer.

Users are entitled to submit complaints regarding issues governed by these Terms, including the improper functioning of the Service. Complaints can be submitted in writing by registered mail to the headquarters of NovumLab Limited, Room A, 19/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong, or electronically via email to support@novumlab.eu.

Complaints regarding non-performance or improper performance of payment: The User should address such complaints to the Operator at support@novumlab.eu in accordance with the provisions of these Terms.

Complaints related to improper performance of transport services by the Carrier: The User may submit a complaint via the Operator, either in writing by registered mail to the headquarters of NovumLab Limited or electronically to support@novumlab.eu. The Operator will promptly forward the complaint to the Carrier for review. The Carrier's decision, once issued, will be promptly communicated to the User via the Operator.

The Operator shall respond to the complaint regarding the goods within 14 calendar days from the date of its submission.

The submission and processing of complaints are free of charge.

11. Out-of-Court Ways of Handling Complaints and Investigating Claims by Consumers

Users who are Consumers may use the following out-of-court ways of handling complaints and pursuing claims:

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

The Consumer may obtain free assistance in resolving a dispute between the Consumer and the Operator by using the services of their national consumer protection agencies, ombudsmen, or other organizations whose statutory tasks include consumer protection.

For detailed information on out-of-court dispute resolution procedures, please refer to:

• UK: www.citizensadvice.org.uk
• EU: ec.europa.eu/consumers/odr
• Or the competent authority for your respective country of residence.

12. Consumer's Right to Withdraw from the Contract (Orders)

To exercise the right of withdrawal, the Consumer and Entrepreneur-Consumer must inform the Operator of their decision by submitting an unambiguous statement (e.g., by post or email to support@novumlab.eu) within the specified period. The form attached as Appendix No. 2 to the Terms and Conditions may be used.

Products returned as part of the withdrawal from the contract should be sent to the following address:

In the event of withdrawal, the Consumer and Entrepreneur-Consumer must return the goods no later than 14 days from the date they informed the Operator of their decision to withdraw. The Consumer and Entrepreneur-Consumer shall bear the cost of returning the goods unless the Operator has explicitly agreed to cover this cost.

The Operator will refund the payment for the goods no later than 14 days from receiving the statement of withdrawal. The Operator may withhold the refund until they receive the goods or proof of return, whichever occurs first.

The refund will be processed using the same payment method as the initial transaction, unless the Consumer and Entrepreneur-Consumer expressly agree to an alternative solution. In any case, no fees will be charged to the Consumer and Entrepreneur-Consumer in connection with the refund.

The right to withdraw does not apply in cases where:

• goods are delivered in sealed packaging and cannot be returned after opening due to health protection or hygiene reasons;
• the Operator has fully performed the service with the express consent of the Consumer, who was informed before the service commenced that they would lose the right to withdraw after the service was provided;
• goods are made to the consumer's specifications or clearly personalized;
• goods are liable to deteriorate or expire rapidly.

13. Terms of Use of the Service

The Operator has intellectual property rights in the Service. Use of the Software by Users in any way other than strictly related to the Service is prohibited. This includes any attempts to interfere with the Software.

The technical requirements necessary for cooperation with the information and communication system used by the User are as follows:

• Internet connection;
• An up-to-date Internet browser (Chrome, Firefox, Safari, Microsoft Edge or equivalent);
• JavaScript enabled;
• Cookies enabled.

The Customer using electronically provided services is prohibited from providing unlawful content to the Service.

The User is obliged to comply with the prohibition of abuse of means of electronic communication and not to deliver content that:

• causes upset or overloading of the Operator's data communications systems;
• violates the welfare of third parties, generally accepted social norms, or is inconsistent with generally applicable laws;
• is not in compliance with generally applicable laws.

The Operator reserves the right to carry out maintenance works of the Service that may cause difficulties or prevent the use of the services. The dates of the works and their expected duration will be published on the Website prior to the commencement of the works.

In special cases affecting the security or stability of the ICT system, the Operator has the right to temporarily discontinue or restrict the provision of Services, without prior notice, and to perform maintenance work to restore the security and stability of the system.

14. Final Provisions

All disputes will be attempted by the parties to resolve amicably. In case of disagreement, the matters will be dealt with by the competent court.

The parties shall be bound by the content of the Terms and Conditions in effect on the date of the Order.

The Operator shall be entitled to amend the Terms and Conditions. The Operator will inform Users electronically about any changes and the new content of the Terms and Conditions.

Changes to the Terms and Conditions are not effective against Orders placed before the change, unless both parties agree to apply the currently effective version.

A contract for the provision of services by electronic means (contract for the maintenance of the Account) may be terminated by either party at 30 days' notice. The termination shall be effected by sending a statement to support@novumlab.eu directly from the User's e-mail address for which the Account is established on the Website, or in writing to the Operator's registered office address. The Agreement shall be terminated at the expiration of the notice period, but not earlier than the performance of the Service and the definitive settlement of all obligations.

At the expiration of the notice period, the Agreement shall be terminated and the Account shall be removed from the Service.

The Operator is entitled to terminate the service agreement (Account agreement) with immediate effect in the event of:

• a flagrant violation of the provisions of these Terms and Conditions by the User;
• use of the Services available on the Website to break the law.

In the event of termination of the Agreement, the Account shall be subject to deletion together with the Data stored therein. The User acknowledges and agrees that deletion of the Account is tantamount for that User to the irretrievable loss of all Data collected under that Account.

Deletion of Data does not mean automatic deletion of Personal Data from the Account Database (in accordance with legal retention periods).

Deletion of an account does not release the User from the payment of amounts due to the Operator.

In matters not directly regulated in these Regulations, generally applicable provisions of law shall apply. If the Consumer is resident in the EU, mandatory consumer protection laws of the Consumer's country of residence shall additionally apply.

Annexes to these Regulations:

• Appendix No. 1 – Information on the Right of Withdrawal;
• Appendix No. 2 – Model Form for Withdrawal from the Contract.

These Terms and Conditions are effective as of 01 April 2026.

Appendix No. 1 – About the Right to Withdraw from the Contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from the date of delivery of the ordered goods. In order to exercise your right of withdrawal, you must inform NovumLab Limited, Room A, 19/F, Max Share Centre, 367-373 King's Road, North Point, Hong Kong, e-mail address support@novumlab.eu, of your decision to withdraw from this contract by an unequivocal statement.

You may use the model withdrawal form, but it is not mandatory. You may also fill in and send the withdrawal form or any other unequivocal statement by e-mail to support@novumlab.eu. If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal information on a durable medium, e.g. in PDF format via e-mail. In order to comply with the withdrawal period, it is sufficient for you to send the information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.

In case of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by you other than the cheapest ordinary delivery method offered by us), immediately and in any case not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees in connection with this return.

If you have requested the commencement of the services before the expiration of the withdrawal period, you will pay us an amount proportionate to the extent of the services rendered up to the time you have informed us of your withdrawal from this contract.

Appendix No. 2 – Model Form for Withdrawal from Contract